Intelligence layer — live
Connect your stack and ask anything across it in plain language. Hive answers with live facts from your tools and their sources, and builds owned, compounding memory of how the business works. No SQL, no dashboards.
Documentation
Documentation
How Hive connects to your stack, learns how the business runs, and does the work across your tools — and exactly what's available today.
01 — Start here
From connected to compounding
Hive installs alongside the tools you already run. There is no migration and nothing to rip out. Most teams begin with a single workflow and see real work completed within the first week.
01
Connect
Authorise the tools that run the business — 800+ integrations, and any other system over MCP. It takes minutes and no engineers. Access is scoped per tool and read-only by default.
02
Learn
Hive maps the objects that run the business and how they move between tools, building your Business Brain: a working model of operations and a memory of your decisions, workflows and exceptions.
03
Act
Hive completes the routine work and asks for a person where judgement is required. You decide what it acts on, asks about, or escalates.
04
Improve
Memory is execution-derived: every action writes to context you own, so Hive compounds from doing the work — not just from indexing documents.
02 — What ships at onboarding
Live today
Two layers are available from your first day. Broader autonomy and the agent marketplace follow on the roadmap.
Execution layer — live, human-in-the-loop
Hive runs the routine, busy-work tasks end to end — reconciling, chasing, drafting, updating records — once you open the permissions for it to do so, entirely on your terms. Every action is approval-gated, auditable and reversible. The depth of what Hive executes is governed by the access you grant, and nothing more.
- Intelligence layerLive
- Execution layer (human-in-the-loop)Live
- Broader autonomous orchestrationOn the roadmap
- Agent MarketplaceRoadmap · 2027
03 — How a request runs
Grounded answers, approved actions
Every request becomes either an answer grounded in real data, or an action gated by your approval. Seven steps, with a fallback at each, so Hive bends rather than breaks or invents.
01
Understand the request
02
Remember — your Business Brain
03
Look up — live, in your tools
04
Answer — real facts and sources
The answer path ends here, grounded in your data.
05
Plan — into clear actions
06
Approve — you sign off
07
Do — execute, with a receipt
A fallback at each step is what makes it survive a real business: Hive knows two ways (by meaning, then direct lookup), time-boxes live lookups and falls back to memory, abstains rather than guessing, routes risky actions to a person, and surfaces the real reason when something fails. More in Security.
04 — Core concepts
The ideas behind the brain
Business Brain
A live model of the business — customers, deals, invoices, payments, tickets, contracts — and the events that move them across every connected tool. It is how Hive knows how the business actually works, not only what it can read at a point in time.
Execution-derived memory
Decisions, workflows and exceptions, recorded and versioned, each traceable to its source. It compounds from doing the work rather than from indexing alone — which is what makes it specific to your business and hard to copy.
Receipts
Every action produces a structured record: what was done, the figures, the status and the source trail. Each one is logged, auditable and reversible.
Approvals & routing
Work is scored by confidence and routed: acted on when certain, raised for approval when not, escalated when it exceeds policy. Anything consequential waits for a person.
Trust & guardrails
Everything Hive reads is treated as untrusted, credentials are vaulted, egress is locked, access is read-only by default, and there is a master kill switch and a contact allow-list. See Security.
05 — Integrations
Reads and acts across the stack
800+ integrations today, and any other system over MCP — the open standard that lets one integration pattern serve every tool, so each new connector inherits the engine for free. No engineers required.
- Messaging & email — Slack, Gmail, Outlook, WhatsApp
- CRM & pipeline — Salesforce, HubSpot
- Finance & billing — Stripe, QuickBooks, Xero
- Support — Zendesk, Intercom
06 — Full reference
What your team receives
This overview covers what most teams need before they start. The complete reference is provided to your team when your pilot begins.
- Connector referenceAt onboarding
- API & webhooksAt onboarding
- Admin & permissionsAt onboarding
- Approvals model, in fullAt onboarding
- Questions before thenhello@get-hive.ai